Tidio provides a conversational AI bot called Lyro that is powered by Claude (Anthropic AI). Lyro helps small and medium businesses to scale their support capacity without extra hiring. It can answer up to 70% of common customer questions in less than 15 seconds, allowing customers to receive the information they need 24/7. Lyro can be added as an extension to existing customer service software, and users can access better prices with custom Lyro plans. Tidio also offers multiple other AI features such as live chat, chatbots, helpdesk, and more.